Listening: The other side of crisis communication

A question I hear ever more frequently from senior care leaders is: “How do I really know how my employees are doing as they cope with the fear and uncertainty of our current environment?”

Crisis communication tips tend to focus on the importance of information going out from leaders to keep staff informed and updated about what is happening. While communication TO employees is critical, don’t forget the other side of the coin – hearing FROM, your employees. Employee feedback is always important, but never more so than in a crisis situation. Employees need to feel heard. They want to feel confident that their leaders clearly understand their experience. And they want to be able to share their views.

There are several actions senior care leaders are taking to make sure their employees feel heard.


Read the full article on McKnight's.

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