Purposeful solutions to increase engagement with seniors and those who serve them


Are you asking the right questions before it’s too late?
The best way for providers to know they are meeting customer expectations is to ask — not after discharge when it is too late to change their experience, but In the Moment. Soliciting customer feedback soon after admission and throughout their stay enables providers to:
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Recognize themes or trends in the patient experience
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Discover and react to key details that can impact their ultimate experience
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Improve your ability to meet and exceed patient expectations
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Immediately address concerns with on-demand reporting
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Easily engage with customers via tablet and iPad technology



Even the most frustrated customer can become a loyal one when concerns are addressed in a timely manner