Are you asking the right questions before it’s too late?

The best way for providers to know they are meeting customer expectations is to ask — not after discharge when it is too late to change their experience, but In the Moment. Soliciting customer feedback soon after admission and throughout their stay enables providers to:

• Recognize themes or trends in the patient experience

• Discover and react to key details that can impact their ultimate experience

• Improve your ability to meet and exceed patient expectations

• Immediately address concerns with on-demand reporting

• Easily engage with customers via tablet and iPad technology

Leverage the power of In the Moment customer feedback to drive better customer outcomes and position your organization as a provider of choice