Are you asking the right questions before it’s too late?

The best way for providers to know they are meeting customer expectations is to ask — not after discharge when it is too late to change their experience, but In the Moment. Soliciting customer feedback soon after admission and throughout their stay enables providers to:

  • Recognize themes or trends in the patient experience

  • Discover and react to key details that can impact their ultimate experience

  • Improve your ability to meet and exceed patient expectations

  • Immediately address concerns with on-demand reporting

  • Easily engage with customers via tablet and iPad technology

Even the most frustrated customer can become a loyal one when concerns are addressed in a timely manner

Leverage the power of In the Moment customer feedback to drive better customer outcomes and position your organization as a provider of choice

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