Are you asking the right questions before it’s too late?
The best way for providers to know they are meeting customer expectations is to ask — not after discharge when it is too late to change their experience, but In the Moment. Soliciting customer feedback soon after admission and throughout their stay enables providers to:
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Recognize themes or trends in the patient experience
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Discover and react to key details that can impact their ultimate experience
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Improve your ability to meet and exceed patient expectations
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Immediately address concerns with on-demand reporting
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Easily engage with customers via tablet and iPad technology
Even the most frustrated customer can become a loyal one when concerns are addressed in a timely manner