Purposeful solutions to increase engagement with seniors and those who serve them
Measuring customer experience with CoreQ surveys
Sustainable service excellence requires a strong understanding of how well you have been
satisfying your customers and engaging them in loyalty‐building relationships.
The Maine Health Care Association has identified Align as a high-quality vendor to provide powerful clarity on your customer experience outcomes through long-stay resident and family
CoreQ questions.
CoreQ surveys capture the real voices of residents and their families, delivering actionable insights into the quality of care and services you provide. This essential data is required to meet Maine’s Value Based Purchasing (VBP) performance metrics.
ABOUT THE SURVEY:
The CoreQ surveys measure satisfaction levels among residents and their families, providing valuable insight into the quality of care and services offered by the facility.
CoreQ questions for long-stay residents:
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In recommending this facility to your friends and family, how would you rate it overall?
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Overall, how would you rate the staff?
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How would you rate the care you receive?
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CoreQ questions for long-stay family:
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In recommending this facility to your friends and family, how would you rate it overall?
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Overall, how would you rate the staff?
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How would you rate the care your family member receives?
Your organization’s leaders can review all responses to these surveys on an interactive Align dashboard.
Align will also upload this data to AHCA’s Long Term Care Trend Tracker. AHCA will then share with the state of Maine as part of the VBP program for nursing homes.
COMMUNICATION TOOLS
Surveys will be distributed via email and text message. To help boost participation, Align will send two reminders to residents and/or families who have not yet responded.
A successful survey begins long before the first email or text message is sent. With a clear plan and strong communication, you can get meaningful feedback that helps strengthen relationships with residents and families — AND support ongoing quality improvement. Check out:
7 PRACTICES FOR A SUCCESSFUL SURVEY
Higher survey participation gives you a fuller, more accurate picture of the resident and family experience and increases the usefulness of your results. Check out:
ABOUT ALIGN:
Align’s deep experience in senior care comes from a team of dedicated people who have worked in provider organizations and have served in the senior care field for decades. With deep expertise in service excellence and employee engagement, Align delivers powerful solutions that spark meaningful connection with seniors and empower the people who serve them.
Ask us about CoreQ surveys for all settings
We can also assist you with short-stay patient and assisted living resident and family CoreQ surveys!
Ask about our Customer Experience Solution
Not only do we collect feedback with the CoreQ questions, our comprehensive customer survey allows your organization to listen and connect with customers — and actively use their feedback to driveservice excellence and quality care.
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Our surveys measure your short-stay and long-term customer experience across the continuum of care. They are designed to drill into precisely the information you need, when you need it.
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Our easy-to-understand reports point to high-leverage improvement areas.
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We provide a robust, formalized structure that translates customer feedback into a concrete, repeatable cycle of improvement that includes action planning and improvement resources.
