The power of ‘in the moment’ feedback
Continuing our series of articles exploring the 7 key drivers of patient transitions, we are at the third in our series: In the moment patient feedback. As we discussed in our last blog, the identification of expectation gaps, is our second driver, and requires employing strategies to help patients become actively involved in their healthcare.
As we look to the third driver, in the moment patient feedback, I want to start by looking at the patient experience and understanding that it is an interaction between an organization and a patient, and is defined by the perceptions of each patient. It encompasses both our performance as trusted healthcare providers and the perceptions, feelings, emotions and senses of our patients.
First impressions can easily form lasting memories for the patient.
Read the full post from Neil Gulsvig, CEO of Align, on patient feedback at McKnight’s.